Proactive IT Support

Proactive IT Support allows you to save time, money and reduce the risks associated with your IT.

Business Benefits:
  • Save Money: Fixed costs means no unexpected costs throughout the year. Our fee stays the same month to month no matter how much you need us!
  • Save Time: Through our proactive monitoring and monthly maintenance, we identify and fix issues before they cause you lost productivity and downtime.
  • Reduce Risk: Of IT security problems such as hacks, viruses, or catastrophic loss by knowing your IT is secure and that your data is safe!

  • Operational Benefits:
  • Proactive IT Support is fully compatible with on-site or cloud-based systems
  • We take pride in our Proactive IT Support aiming to keeping your systems on-line and accessible! We are rewarded when your systems run well!
  • No lock in contracts... you can change your service level or leave at any time
  • We are your single point of contact for all IT issues. Anyone in your company can call us

  • Pick a Level of Service That Meets Your Needs

    We have three levels of support which are designed for companies with different IT and business requirements. Each level builds on the previous level.

    Level 1 - Monitoring

    We monitor your network for hardware and software changes, identify missing patches and security issues, and let you know the overall condition of your network and devices via reports. Plus Reduced Help Desk / IT Support Rates when you need it.
    A basic IT package designed to let you know what's going on in your network, and to have a complete inventory of all your devices and software.

    Level 2 - Maintenance

    Proactive monitoring for your network (everything in Level 1) ... Plus: active monthly maintenance, unlimited help desk / remote support, patch management and security issues resolved automatically (anti-virus/anti-malware software included for no cost). Plus Reduced Onsite Rates when you need it.
    An IT support package that saves you money on IT support and reduces risks associated with IT security.

    Level 3 - Management

    Proactive monitoring for your network and maintenance (everything in Level 1 and Level 2) ... Plus: included onsite support, strategy meetings, project hours, onsite maintenance and a complete Managed Security solution.
    An IT support package that unlocks the strategic benefits of IT for your business.

    Want to know more? Download our IT Support Services brochure

    How do our services save money?

    >     Our remote system monitoring pre-emptively alerts us of problems and allow us to fix them before they become bigger problems (which cost more money to fix)
    >     It doesn’t matter how long problems take to get resolved – you only ever pay the monthly fee (Level 2 and Level 3)
    >     It doesn’t matter how many problems you have in a month – you only ever pay the monthly fee (Level 2 and Level 3) .... we don't get rich from your problems. We are rewarded when your systems are reliable!
    >     You only pay for the service level you need
    >     We recommend IT equipment which is right-fit for your business and its plans – we don't try to sell small businesses enterprise equipment they don't need!
    >     We will provide you a customised IT support plan/package based on any of the above, plus anything else you might need!

    Our 100% Money Back Guarantee

    We are one of the few IT companies to offer customers a 100% money back guarantee for 60 days on all new IT Support agreements. If you are not 100% satisfied with our services we will return 100% of your money paid for the IT support agreement over the previous 60 days.
    What could be fairer, than standing behind our services and technical expertise the way we do at Blue York IT Solutions?

    Our Associations

    We have agreements with all the major hardware and software vendors and suppliers to bring you the best price each time on new software and hardware.

    We believe we can only truly be the best IT provider by staying up-to-date with the latest developments in our field. This is why we are a member of the following IT and eHealth associations.
    Promoting recognised standards, certifications, and assurance the service you receive from us is based on best practices in our industry.

    Read More About Us...
    Read 10 Things We Do Better!

    What Our Clients Say

    "Blue York IT Solutions took over management of our network 2 years ago, at a time of complete restructure, refurbishment of the business and renewal of both hardware and software.
    The transition and implementation has been seamless, with integration of old and new systems and problem solving on the run. Their reliability, professionalism and attention to detail has been outstanding, and all our staff have found them approachable and a pleasure to deal with."

    Andrew, Wigcorp Pty Ltd
    Read More About Our Clients...

    Contact Us Today for More Information or a Free Demonstration