Medical IT Services

Installation and Support

We specialise in Medical IT technologies from software systems to hardware. We can provide all services for Medical IT (doctors, dentists, clinics, etc.).
Our services include specialist installation where we work with the software vendor and provide all the IT support and setup required for new or existing software.
Through to IT support where we specialise in supporting the needs of your medical practice (usually under our IT Support plans umbrella).

Specialist Knowledge and Insight

We have specialised knowledge of the different IT systems from practice software systems such as Genie Solutions, Medical Director, Best Practice, Zedmed, and many others.
We also ensure the supporting applications are setup and working correctly such as pathology and radiology applications, and secure messaging (e.g. Argus, HealthLink).

Don't Waste Time and Money

We specialise in medical IT and healthcare systems. We know what works, what you might need, and what to avoid, and how to avoid paying too much!
We can help with:

  • Practice hardware/software upgrades
  • Software problems (see below)
  • Complete practice fit outs
  • IT Support and Help Desk (we resolve most problems without escalating to the vendor)
  • End-to-end IT Security
  • Data Backup and Disaster Recovery
  • Battery Backup Protection
  • Off-site access to your practice system
  • We can manage RACGP compliance (eHealth Compliance)
  • PCEHR (Government eHealth Record) registrations, Medicare and NASH Certificates (access Medicare Online)
  • Payment integration with your practice software
  • Online appointment registration
  • Telehealth solutions
  • Computer and other equipment supply, installation, maintenance, warranty handling
  • Basic employee training
  • Independent advice
  • Cloud services


  • What Makes Us Different

  • No passing the buck (too often you get caught in the middle between the hardware vendor and the software vendor and a lot of buck passing - we don't do that!)
  • We manage all your IT security (no additional providers required!)
  • We become your single point of contact for all IT issues
  • We understand and have experience with most Medical IT software (and understand how they work together)!
  • Most successful practices get our Medical IT expertise through selecting one of our IT Support plans (our expertise costs you no extra - just pick an IT support plan and you're away)
  • We take a proactive approach to your IT - we prevent problems in the first place (we don't get rich off your problems, and we are rewarded when your systems run well)
  • We have specialised in healthcare and medical IT since day one - why just settle for a general IT provider?
  • Save time and money - we will manage your IT and your IT Support so you and your employees don't have to - and can just focus on their jobs
  • No lock in contracts, and you can change the service level or leave at any time
  • We are members of the Health Informatics Society of Australia (HISA); the premier eHealth/Medical IT association of Australia

  • Most of the successful practices we see with growth in patient numbers have supportive IT teams to take the load off the reception staff and business owners.

    We Resolve Problems with your Existing Systems

    Poor performance - resolved
    If your current practice software system is slow and not working well we can apply some specific maintenance to your software’s database which may improve speed. We can analyse your network to identify bottlenecks in its performance.

    Add-on applications (secure messaging, pathology, etc.) - working together peacefully
    Do you have problems with the secure messaging applications or the radiology/pathology applications? Are they causing headaches and not working well together? We can resolve most of these problems in no time!

    IT Support where you talk to someone who knows the systems you use - solved
    If you currently have a practice software system, then you need someone to support it. We provide efficient and cost-effective services which get problems solved and ensure appropriate ongoing maintenance.

    Transitioning to a new system - solved
    Are you about to change practice software systems? Do you want a trustworthy IT support partner to help guide through the transition? We can provide specialist support for practices undergoing a transformation to a new system. We offer all project services on a fixed price so you know what it will cost upfront.

    Want to access your systems offsite - done!
    We have set-up remote access systems so doctors can access their patient notes and other information off-site. The remote access systems are secure using bank-grade encryption technologies and are always available when you need it.

    Concerned you might be paying too much for IT equipment - solved
    We use many suppliers to bring you the best price on software and hardware for your practice. Our pricing is 100% transparent - you are free to compare our quotes against any others.

    You're not sure if you're getting the right advice - solved
    Medical practices have the IT requirements of larger businesses (due to their complexity). Poor advice leads to poor performance and headaches. Reduce your risk by having a specialist advise you.

    Our approach to Support and Installation for Medical IT

    >     Our specialist Medical IT services means we know how to best advise, setup and support these systems to save you problems and money in the future
    >     You only pay for the service level you need
    >     We recommend IT equipment which is right-fit for your business and its plans
    >     We are completely transparent in our pricing so you know upfront before any work begins how much it will cost
    >     Our remote system monitoring pre-emptively alerts us of problems allow us to fix them before they become bigger problems (which cost more money to fix)

    Contact Us Today for More Information or a Free Demonstration

    Considering Genie Solutions? Click Here.